Frequently Asked Questions
For this purpose, a caricature and cartoon are the same thing except the word cartoon is a whole lot easier to spell and pronounce :). We even set up a website address at GiveAcartoon.com just to make it easier for our customers.
Quality photos are more important than quantity. Bad photos can delay your caricature. Here are some important guidelines:
NO! This is a fully custom caricature drawn based on the scene you describe and the photos you provide during checkout. Of course, if you love one of the samples provided in our gallery, feel free to reference it during checkout
You can upload your photos during the order process. You can also upload photos after the fact by going to our Send Photos page. We generally do not accept photos by email because it can cause confusion and add time/cost. We accept all normal file types (.jpg, .gif, .tif, .png, pdf, .psd).
For those who only have hardcopy photos, we recommend getting them scanned at a high dpi and then uploading them.
As a last resort, you can mail your hardcopy photos to us (see address) or email your photos to us and we will upload them for you at a cost of $3.00 per photo. Note that your proof due date gets adjusted for when photos are received and uploaded. Always include your order number when sending photos.
If acceptable photos are not recieved within 1 business day of placing your order, we may need to recalcluate your proof date.
As much fun as we have looking at pictures of your friends and family, we don't want to keep them. We will return any pictures when we ship your caricature. We don't control the mail so it's always safer to provide us with photos or copies that you donít need back or better yet, a digital copy.
Yes. If you are scanning a photo, we recommend scanning it at a minimum 200 dpi and saving it as a hi-resolution .jpg file. Just about any mail, office supply or copy store will offer scanning services. Examples include UPS stores, FedEx, Kinko's, Office Depot and Staples.
Pets can be people too (at least for the purpose of a caricature). If you are requesting a specific breed, and/or the animal / pet is focal to the artwork, include a picture and choose the appropriate number of subjects when ordering. If it is just a general description of one generic animal or pet (i.e. small black dog) then we will include that at no charge as part of the background (note, some common breeds MAY be done at no charge also, i.e. labs, poodles, retrievers).
Yes, we provide you with a low-resolution preview of your final caricature on-line so you can review it to ensure that it is in accordance with your original instructions. Upon your approval, we queue your order for printing and final processing. Note that revisions (not included in your original instructions) may result in additional charges and may delay the delivery of your order. Once you've approved your order, it is placed on our "orders to print" queue - if you request revisions after we've printed your order, this can result in additional charges as well - please review your order carefully, including spelling of any words, before you approve your order.
We offer two digital packages (for Personal Use and for Commercial Use) both of which are provided at 150 dpi and are suitable for high resolution printing. Please note that the difference between them is ownership rights (see next section).
Your caricature is yours to keep and you can make all the copies you want for personal use. We retain full copyright of the artwork, and we retain all rights to use the artwork that we generate on a royalty-free basis.
If you would like to use your caricature for commercial purposes such as for company web sites, presentations, business cards, logos, marketing collateral or other uses please see our commercial package which provides you with commercial ownership rights and a high resolution digital image suitable for this purpose. As with personal use, we retain full copyright of the artwork, and we retain all rights to use the artwork that we generate on a royalty-free basis.
Yes, you have the option of adding a digital version to your order for a small fee. You can add these items during the checkout process at the bottom of the order review screen. Simply hit the "Continue Shopping" button, then the "Add-Ons" order button, then make your selections. If you have already ordered and want to add items go to "Place Order" and scroll down to the Add On section. If your original order has not shipped yet then call us to combine shipments.
Yes, you can order additional copies of your caricature for a small fee. You can add these items during the checkout process at the bottom of the order review screen or you simply hit the "Continue Shopping" button, then the "Add-Ons" order button, then make your selections. If you have already ordered and want to add items go to "Place Order" and scroll down to the Add-On section. If your original order has not shipped yet then call us to combine shipments.
Since work begins on your caricature right away, your credit card is charged when your order is received. See our satisfaction guarantee.
See Timing page
We generally use UPS for domestic shipping. USPS is generally more economical for international orders. Our shopping cart allows you to choose the mode of shipment and uses both UPS and USPS live rate lookup to calculate the shipping cost. You will receive an email notification with a tracking number upon shipment on UPS orders.
UPS shipping methods provide tracking and are insured. USPS Express Mail International is insured but tracking may be limited, and all other USPS options are NOT insured and do NOT provide thorough tracking so if you choose this option, you assume the risk of loss. Please keep in mind that if timing is a concern, we ship from Gilbert, Arizona and UPS Ground generally takes a week to get to the East Coast. UPS does not deliver on Saturdays or Sundays (In certain cases, UPS can deliver on Saturdays, but you must contact us to make special arrangements for a UPS Saturday delivery).
At Leading Edge Gifts we will meet or beat our shipping commitments but we are at the mercy of UPS and USPS to deliver your order to you. Delays by UPS or USPS due to bad weather or some other reason are out of our control. We will submit claims when possible and pass along any proceeds that we recover to impacted customers.
Unfortunately our systems and processes do not allow us to charge your UPS/FedEx account.
You can check the status of your order by calling us, emailing us, or to see where your order is in the process, clicking on ORDER STATUS. You will need to enter your order number and last name to check the status of your order online.
We offer fully custom caricatures in a unique style, created by talented caricature artists. The caricatures are printed at high resolution on high quality paper using rich color ink that will last. We donít skimp! You wonít find a better price for the level of quality, reliability, and customer satisfaction and you won't find a guarantee like ours. Our company has a proven track record of being reliable and making sure our customers are satisfied. See our price list.
We have been in business since 2002 because we pride ourselves on total customer satisfaction. Our process allows you, the customer, to review and approve the artwork to make sure that it is in accordance with your initial specifications BEFORE we send your gift. Our artist will work with you until you are COMPLETELY SATISFIED and in the rare case that you are not, we will give you your money back. Note that additional charges may be necessary depending on the revisions requested. After your approval and shipment, we guarantee the product to be defect free or we will replace it.
We accept credit cards on most international orders. We perform a fraud check that may flag high risk orders for more information or a different payment method like a wire transfer. The flags consider high risk countries like Russia, Malaysia, Indonesia and other high risk countries in Asia, Africa, and Eastern Europe. It is unfortunate that a few bad apples can ruin it for everyone. We apologize for any inconvenience but we are a small company that has been burned by fraud in the past.
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